Contact Audilane

We’re here to help. Choose the right channel below.

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General Inquiries

Email: [email protected]

We respond within 24 hours on business days.

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Product Questions

Use Astra — our AI voice assistant — on any page of the site. Just tap the microphone, say what you’re looking for and your budget, and Astra finds it. Or type your query in the search bar and click Find.

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Order & Merchant Issues

Important: Audilane is a product discovery platform. We do not sell, ship, or fulfill orders. If you have an issue with an order you placed through a third-party merchant:

• Contact the merchant directly using the information in your order confirmation
• If the merchant is unresponsive, contact your payment provider (PayPal, credit card issuer)

We cannot resolve order, shipping, or refund disputes — these are between you and the merchant.

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Business & Partnership

Interested in listing your products on Audilane? Reach us at [email protected] with Partnership in the subject line.

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Technical Support

Experiencing issues with the site, voice search, or Astra? Email [email protected] with details — include your browser, device, and a description of what went wrong.

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Response Time

We aim to respond to all inquiries within 1 business day. Response times may be longer during weekends, holidays, or high-volume periods.